Frequently Asked Questions

Footage is photographs and video clips made before, during and after a cleaning session. We do this primarily for quality control purposes. You can review the video clips and download before/after photos in your personal account for 7 business days after the service completion notification.

We make photos of every room before and after cleaning. During the service our employees wear GoPro body cameras which are programmed to take timelapse photos at set intervals. These are then assembled into a video clip. Both photos and video clips are available in your personal account for 7 business days after the service completion notification.

Yes, you can opt out of the video-clip part at the time of booking. We will still make before/after photos.

Apart from you, only our authorized quality assurance staff. Footage is not sold and is not shared with any third parties for their own purposes. Photos are available to download and video clips for review in your personal account for 7 business days. After that, timelapse photos and video clips are automatically deleted no later than 10 business days after the service, while before/after photos and photos of broken or faulty items are kept securely in a restricted internal archive for 6 months and can be used as evidence in case of claims; if a claim is raised, the relevant Footage is retained until the matter is resolved.

We want to offer you full transparency of what happens in your home. We make before/after photos so you can quickly check the quality of service. And video clips assembled from timelapse photos allow you to review the process step by step. Footage serves as proof of service delivered and helps us ensure quality.

Yes — just fill out the form in your personal account (Videos). The request covers the video clips: they are deleted after a short review, without undue delay, unless they are needed for an ongoing complaint or claim. Before/after photos and photos of broken or faulty items remain in the restricted archive for the standard six-month period as evidence. Please note: once the clips are deleted, they are no longer available as evidence, and any later complaint is assessed on the basis of the remaining evidence only.

With us you always know what is being filmed and why. It's so easy to film someone's home without them ever knowing — we do it openly so you know what is actually going on, even when you're not there. We do not share any private information about you or your home.

We film rooms, not people. But please inform anyone who will be there at the time of cleaning. The legal guardian decides for children. Anyone who does not want to be filmed should inform the cleaner — that room is then either cleaned without recording and we note it in the report, or the person who does not want to be filmed is asked to step out of the room during cleaning.

By default we record all the spaces being cleaned — you can exclude any of them, at booking or at the time of your appointment, and we will note it in the report. We never film inside wardrobes, drawers or containers.

When you pay cash in an envelope you are doing something not quite legal. When you pay us officially you know that we are accountable for the quality of service and our employees are legally and fairly compensated for their work. And we won't disappear if anything goes wrong — it's our cost, not your headache. Private unofficial helpers are cheaper only until something gets broken or goes missing.

Our prices are calculated automatically based on the amount of work, not the time a cleaner spends at your home. That is why we need this information from you and expect it to be accurate. Thus, you can rest assured no hidden costs or unexpected extras appear on your invoice.

The real question is: what does “cheaper” actually cost you? No liability, no insurance, no guarantees, no invoice — and without an invoice you cannot claim the 20% of labour costs under §35a EStG either. We deliver value you can count on.

Of course. You always receive your invoice after each cleaning session. With it, private households can reduce their income tax by 20% of the labour costs under §35a (2) EStG — up to €4,000 a year!

We try to assign the same cleaner for recurring appointments, but cannot always guarantee that. If at any time you want to change the cleaner — just contact us.

We monitor quality, provide training, perform replacements when needed, and you can always contact us should the results not be to your satisfaction. With us you are not relying on one person — you have an entire dedicated team at your service.

Yes — identity, references, and reliability screening is mandatory before assignment.

Contact us as soon as possible. The footage we make during cleaning can help determine what exactly went wrong — nobody has to rely on memory. In any case, our service is insured.

Contact us — ideally within 48 hours — and tell us what the problem is; the footage can help you see if something was done wrong. We will also review it, and if it is determined that the service was not done to our standards, we will make an appointment with you to re-clean the affected areas, normally within three working days, at no extra charge.

We immediately dispatch a replacement. No cancellations, no waiting, no lost time. Continuity is guaranteed.

You will be charged after cleaning is completed, not before. Currently we accept only card payments and we never ask for and do not accept cash. The invoice and other related documents are available in your personal account.

You can cancel free of charge up to 24 hours before your scheduled appointment. Cancellations less than 24 hours before are subject to a flat €50 fee — we value your time and that of our staff.

You can cancel your booking in your personal account free of charge up to 24 hours before the appointment. After that we charge a flat €50 late cancellation fee. If access is not possible at the appointment time (the cleaner waits up to 20 minutes), a flat €80 no-access fee will be charged. If you are not responsible for the late cancellation or the lack of access — for example in a medical emergency — no fee is charged.

We bring everything required — detergents, cloths, tools. You just enjoy a clean home.

On average 3–4 hours depending on condition, pets, and cleaning frequency. Regular clients often require less time. For larger homes we may send more than one cleaner at the same time. The anticipated duration of service will be displayed when you book. In any case, you are not charged for our time — only for the work done.

If your home hasn't been professionally cleaned for more than 1 month, we suggest starting with a heavy-duty clean — the Initial Experience. After that, we recommend standard cleaning every 7–14 days to keep your home pristine — choose the Core Experience. Every 2–3 months we suggest additional services like window or oven cleaning. Simply book a consultation.

No, and most of our customers prefer to do something else instead of wasting time watching the cleaner. You do need to let the cleaner in or provide clear entry instructions. After cleaning you can review the cleaning footage in your personal account.

You instruct us where to pick the key up and where to leave it after service. We do not keep customers' keys.

We do not handle hazardous waste removal, mould remediation and pest control, construction and renovation work, disinfection to infection-control standards, laundry and ironing, or moving furniture over 15 kg.

We use only certified professional cleaning products. If you have allergies or special requests — just fill out the field in the booking form: whatever you enter there, we leave out. If you prefer your own products — let us know and we will advise if we would be ready to use them.

They can stay — tell us at booking so the cleaner is prepared. Please secure animals that might be frightened or get in the way: if the work cannot be done safely, we cannot carry it out.

Little. Put away valuables, cash, jewellery, confidential documents and anything fragile; water, electricity and light need to be available. Nothing needs tidying first — that is our job.